When my husband and I were looking to purchase our first home, we fell in love with one that was built in the 80s. It was in a great school district, had a room that would be my painting studio, and it was a super short drive away from Main Street with our city's bustling arts scene. I was concerned that a home of that age was going to need repairs soon after we moved in. The realtor assured us that it wouldn't be a problem. And to help calm my nerves, she suggested we get a home warranty plan. If something went wrong with our appliances, plumbing, electricity, or HVAC, having a plan would allow us to just call the home warranty company and a technician would be sent to fix the covered repair. Sounded easy, but I was skeptical. But my husband did the research and said there were legit and reputable services out there. We ended up getting a plan from TotalHome Warranty by HomeServe. Thank god we did.
I'll admit it: I have a nervous disposition and, sometimes, if something goes wrong I end up feeling nervous, really fast. So, one morning, I noticed water pooling around the downstairs toilet, I sadly told my husband, " This is it. I knew this old house was too good to be true!" Calmly, he said "We have a home warranty plan. Call HomeServe." A plumber came over after work. He said the pipes leading up to the toilette might need to be replaced, and that he wouldn't know how big the job would be until he got a look under the bathroom floor. I trembled. My biggest fear was about to come true: I was going to repeat the experience of living in Brooklyn in my early 20s when I had to deal with an unreliable superintendent because he was my landlord's "guy."
HomeServe says they use trusted technicians and contractors that will take care of a job. On their website, HomeServe even guarantees that any covered repairs will be good for one year.
But what I feared was that being "in" a network meant that bad contractors would stick around forever because they were "trusted", exactly like my landlord's guy was, and that they'd milk the repairs, stretching them out for months on end.
With trepidation, I called and scheduled the repair. I chose to work from home, so I heard everything that was going on: the bathroom floor getting pulled up, the pipes coming out… it was a lot of noise! My worries were getting the best of me, so I had to ask the repair guy, "How bad is it?" But turns out, it wasn't bad at all! It was only the pipe directly connected to the toilet. He was able to replace it. It was covered by the home warranty plan, which turned out to be a really good thing.
For months our old house kept showing its age, but with a TotalHome Warranty plan from HomeServe, we were taken care of. When the heat went out in the middle of the night, we just called the 24/7 repair hotline and it got fixed. That small monthly payment ended up saving us money and kept our old home in good shape. We still have a plan from TotalHome Warranty by HomeServe to this day, and I'm grateful that they employ reliable contractors who I love to call "our guy"!