Zoom-Bombing: How Trolls Are Hijacking Quarantine (and How to Protect Yourself)
Zoom offers us the opportunity to connect with each other, but at a price.
Digital platforms are becoming vehicles for new ways of life during quarantine, offering new methods of loving and working and connecting with people who we can no longer see in person.
In particular, the video platform known as Zoom is quickly becoming integral to many of our quarantine routines. But where did Zoom come from, and is it helping us—or hurting us?
Like everything on the Internet, it's most likely doing a little bit of both. And like everything on the Internet, there's a lot going on behind the scenes.
Zoom was founded in 2011 by Eric Yuan. As of 2019, the company is valued at $16 billion. In the era of quarantine, most classes and meetings have been shifted over to its servers. Family dinners, dates, classes, revolution-planning sessions, intimate events—all have been shifted over to the online world.
Zoom is an oddly universal experience for many of us in quarantine, a strange third party in between our solitude and the buzzing outside world we used to know. A whole social culture is cropping up around it, filling the void left by concerts and bars—things like "Zoom Parties" and "Zoom Dates" are becoming common social activities, and as with all phenomena of the digital age, it's generated a fair amount of memes. ("Zoom Memes for Self Quaranteens" is just one of the Facebook groups dedicated to the strange parallel reality that is a Zoom video call).
There are fortunate aspects of Zoom. It's allowed businesses to continue and has kept families connected across continents; it's broadcasted weddings and concerts and rallies. Video conferencing services also vitally allow differently-abled people to participate in events they couldn't have attended otherwise.
But there's a darker undercurrent to all this Zooming. The problem with the Internet is that nothing is ever really private. In some part of our mind, we must know this. We know that everything we post on the Internet will live somewhere forever, impossible to scrub away. We know that the firewalls intended to block hackers are just as thin as a few lines of code, as easy to break as a windowpane. Yet now, many of us have no choice but to burn our data at the altar of the web, and to face the consequences that may come.
Zoom-Bombers Inundate Synagogues, Classrooms, and Meditations with Racist Torments
In March, a Massachusetts teacher was in the middle of a Zoom class when suddenly she found her lesson interrupted by a string of vile profanities. The interloper also shouted her home address. In another Massachusetts-based case, another trespasser invaded a Zoom meeting and displayed swastika tattoos on camera.
Cases of so-called "Zoom-bombing" have grown so common—and the attacks are sometimes so heinous and malicious—that the FBI's Boston Division issued a formal warning on March 30, 2020. "As large numbers of people turn to video-teleconferencing (VTC) platforms to stay connected in the wake of the COVID-19 crisis, reports of VTC hijacking (also called 'Zoom-bombing') are emerging nationwide," their website reads. "The FBI has received multiple reports of conferences being disrupted by pornographic and/or hate images and threatening language."
This phenomenon is certainly not relegated to Massachusetts. "Zoom-bombing" (or invading a Zoom call) may seem like just another form of trolling, but so far, many Zoom-bombers have delivered racist, hateful invectives during their intrusions onto video calls.
Also near the end of March, an online synagogue service was hijacked by racist accounts, who filled the Zoom group chat with "vile abuse" and anti-Semitic sentiments, according to the rabbi.
"It is deeply upsetting that at such a difficult period we are faced with additional challenges like these. We will be keeping the security of our online provision under review through the weeks ahead," stated the rabbi.
According to the Los Angeles Times, some University of Southern California classrooms have been Zoom-bombed with "racist taunts and porn." The stories go on and on. Morgan Elise Johnson's virtual morning meditation sessions were interrupted with graphic sexual material, which devolved into racist taunts when she tried to mute the hackers.
"I just exited out right away," Johnson said. "For it to be at a moment where we were seeking community and seeking collective calm … it really cut through my spirit and affected me in a very visceral way." Johnson's digital media company, the Triibe, has moved its meditations to Instagram live.
You can find plenty of additional examples of Zoom-bombs on TikTok and YouTube, as many gleeful hackers have uploaded footage of themselves interrupting various meetings. And if you're so inclined, you yourself can easily find information about how to hack Zoom calls yourself. On April 2, ZDNet reported that there are now 30 Discord channels related to Zoom hacking, at least three subreddits—two of which have been banned—and many Twitter accounts broadcasting Zoom codes.
If you're tracing Zoom-bombing to its origins, the online text and voice messaging server Discord is the place where it all began. Many of the hackers are less than subtle, often posting requests for hacks. "Can anybody troll my science class at 9 15," wrote one user in one of Discord's forums, according to pcmag.com. Another user linked to a since-deleted YouTube video that showed someone sharing photos of the Ku Klux Klan to an Alcoholics Anonymous Zoom meeting. The Discord forums are also full of information about hacking Facebook livestreams and Google Hangouts calls.
While many online hackers are seeking lucrative gains like credit card numbers, Zoom hackers seem to be motivated purely by a desire for mischief and chaos–as well as racism. Essentially, they're Internet trolls, AKA the scourge of the virtual earth. But the maliciousness of these racist attacks, which are hate speech through-and-through, can't be underestimated or taken lightly.
How to Protect Your Zoom Account
There are ways to protect yourself against the trolls. pcmag.com recommends creating your own individual meeting ID rather than using the one Zoom assigns to you. They also recommend creating a waiting room so the meeting organizer can choose who to let in, an option that can be found under "account settings," and requiring a password when scheduling new meetings, which can also be found in the account settings under "Schedule Meeting." When all participants arrive, you can "lock" the meeting by clicking "Participants" at the bottom of the screen window.
In addition, The Verge recommends that users disable the screen-sharing feature. Other sites advise turning "attention tracking" off—which can prevent call organizers from seeing whether you're looking at other tabs during your meeting—and you can use a virtual background to disguise your living space.
The Anti-Defamation League has synthesized all this into a list of handy tips, all of which are explained in detail on its website.
Before the meeting:
- — Disable autosaving chats
- — Disable file transfer
- — Disable screen sharing for non-hosts
- — Disable remote control
- — Disable annotations
- — Use per-meeting ID, not personal ID
- — Disable "Join Before Host"
- — Enable "Waiting Room"
During the meeting:
- — Assign at least two co-hosts
- — Mute all participants
- — Lock the meeting, if all attendees are present
If you are Zoom bombed:
- — Remove problematic users and disable their ability to rejoin when asked
- — Lock the meeting to prevent additional Zoom bombing
Zoom itself has faced scrutiny and questions for quite a while, and its problems extend beyond a vulnerability to hacks. "Things you just would like to have in a chat and video application — strong encryption, strong privacy controls, strong security — just seem to be completely missing," said Patrick Wardle, a security researcher who previously worked at the National Security Agency, per NPR. Wardle discovered a flaw in Zoom's code that could allow hackers to watch video participants through a webcam, a problem Zoom says it has fixed.
And of course, like most big tech companies, Zoom is in cahoots to the evil mastermind behind tech's greatest data suck—Facebook.
Zoom Has Been Quietly Sharing Data with Facebook
Many websites use Facebook's software to enhance and facilitate their own programs. For its part, Zoom immediately connects to Facebook's Graph API app the moment it opens, which immediately places data in the hands of Facebook's developers, according to Motherboard. The app lets Facebook know the time, date, and locations of every zoom call and additional device information. The problem is that Zoom never asked its users for their permission to sell data to Mark Zuckerberg.
Following the Motherboard report, a California Zoom user sued the company for failing to "properly safeguard the personal information of the increasing millions of users," arguing that Zoom is violating California's Unfair Competition Law, Consumers Legal Remedies Act and the Consumer Privacy Act. "The unique advertising identifier allows companies to target the user with advertisements," reads the lawsuit. "This information is sent to Facebook by Zoom regardless of whether the user has an account with Facebook."
In response, Zoom CEO Eric Yuan published a blog post in which he stated, "Our customers' privacy is incredibly important to us, and therefore we decided to remove the Facebook SDK in our iOS client and have reconfigured the feature so that users will still be able to log in with Facebook via their browser." Still, users are questioning whether one CEO's word is enough.
There are other eerie realities about Zoom. For example, call organizers have more power than we think. Using certain settings (which can all be turned off), hosts can read their call participants' messages and can see whether attendees clicked away from the call.
Certainly in the future, more dark truths will emerge about Zoom. For now, many tech companies are advising users not to say or do anything on Zoom that they wouldn't want to be broadcast to the public. Of course, Zoom is probably no more or less safe than the rest of the Internet, a thought that could be comforting or nightmarish depending on what you've been up to online.
A Much Larger Problem: The Internet Is Not a Safe Space
The prospect of a Zoom hack or data breach is scary, and it's absolutely not what any of us want to worry about during these unstable quarantined times. Yet it also reveals a dark truth about the Internet: nothing is safe online—and pretty much everything we post is being used to sell us things. Unless you're a super-famous person or the unlucky target of a bored troll, you should be less afraid that someone will go through your Google search history and more afraid of what's happening to all the times you put in your home address and email on a website's pop-up questionnaire.
Zoom's encryption may be shoddy, but it's certainly not the only site that's selling your data to Google, Facebook, and their cohort of advertising companies. In fact, every ad you see is based on your web search history, demographics, location, and other factors individual to you.
Data—which includes but is not limited to the numbers, emails, and information you put in on all those online forms—is one of the most valuable commodities of the Internet age. Every time we do anything online, or carry our phones anywhere, someone is collecting data, and typically that data is filtered into massive data-collection artificial intelligence programs that synthesize data and use it to sell products.
"We are already becoming tiny chips inside a giant system that nobody really understands," writes historian Yuval Noah Harari. "Every day I absorb countless data bits through emails, phone calls and articles; process the data; and transmit back new bits through more emails, phone calls and articles."
And what will happen to all this data? It's hard to say—but conspiracies are thriving. "Dataists believe in the invisible hand of the dataflow. As the global data-processing system becomes all-knowing and all-powerful, so connecting to the system becomes the source of all meaning," adds Harari. "Dataists further believe that given enough biometric data and computing power, this all-encompassing system could understand humans much better than we understand ourselves. Once that happens, humans will lose their authority, and humanist practices such as democratic elections will become as obsolete as rain dances and flint knives."
That might be extreme, but perhaps not. During this coronavirus quarantine, we will all be pouring much more information onto the Internet than ever before, providing the Internet with intimate knowledge of our every move—more than enough to create pretty accurate digital representations of our own minds. Whoever finds out the best way to harness and sell this data (be it an AI program, a human, or Elon Musk and Grimes' cyborgian child) may just be our new god.
What Makes a Troll: Why Stars Like Jesy Nelson Suffer From Social Media Abuse
Trolls made Jesy Nelson want to kill herself. Now, she's confronted her demons—and she's coming for the Internet's.
Jesy Nelson at Capital's Jingle Bell Ball, The O2, London
Jesy Nelson should have been on top of the world.
Instead, she was in her room, reading and rereading cruel comments from trolls on the Internet.
It was the night her band, Lil Mix, performed Nicki Minaj's "Super Bass" on The X Factor and garnered sweeping praise from the judges. After the performance, the group gathered to rewatch their shining moment on YouTube. Someone suggested reading the comment section.
To Nelson's surprise, almost every comment was a critique of her appearance.
"I was very naive," said Nelson in an interview promoting her documentary, Jesy Nelson: Odd One Out, which is a confessional exploration of the effects of online abuse on her mental health. "I thought it would be people giving their opinion on our performance," she said. "But nearly every comment was about the way I looked: 'She's a fat ugly rat'; 'How has she got in this girl group?'; 'How is the fat one in this?'" As they read one vicious comment after another, tension filled the room, "because no one knew what to do or how to react," she finished.
That night was the start of a firestorm of online bullying, which would haunt Nelson as she rose to fame along with the three other members of Lil Mix. Instead of avoiding the abuse, she became "obsessed" with reading negative comments about herself.
"It was like I wanted to hurt myself," she said. "The only way I can describe the pain is like constantly being heartbroken." While she tried going to therapy, her packed schedule made that nearly impossible. The dark spiral led her to an eating disorder and eventually caused her to attempt suicide in 2013.
Things only began to shift when some tourmates convinced her to delete social media. "It was a long, hard process because I didn't want to help myself," she said. "But it wasn't until I deleted Twitter that everything changed for me and I slowly started to feel normal again. Don't get me wrong, I still have days when I feel sh*t in myself but instead of beating myself up about it and being miserable, I think: 'OK, I'm going to have my moment of being sad, and I'll be over it.' Before, I didn't let myself be sad."
Jesy Nelson: Odd One Out explores these painful years, as well as her slow and ongoing progression out of the woods. It also draws attention to the correlation between fame, social media abuse, and mental health issues, raising questions about why people choose to troll, as well as what fame and success really mean.
Jesy Nelson: Why I Made 'Odd One Out'www.youtube.com
The Stars Aren't Alright: Fame, Anonymity, and Social Media Abuse
While many of us might think of our idols as almost inhuman, or at least rich, successful, and beloved enough to be immune to criticism, lots of stars before Nelson have come clean about the fact that this is not the case. More celebrities have been speaking out about mental health issues over the past decade than ever before, making it clear that success has little to do with happiness, especially in the 21st century. Everyone from Justin Bieber to Cara Delevigne to Chrissy Teigen to Dwayne Johnson has come clean about their mental health challenges in recent years, and many of them have cited the Internet's culture of reactivity and cruelty as a trigger for their suffering.
Though this rise in stars' confessions may be a reflection of a societal increase in mental illness awareness coupled with a reduction in stigma about speaking out, it also points to issues innate in the entertainment industry's expectations for artists.
Jesy Nelson's documentary and experiences are examples of the struggles that many performers, particularly musicians, face as they attempt to balance their careers with their prominence in the public eye. According to a May 2019 study, a shocking 73% of musicians have shown symptoms of mental health issues. This may be a result of the music industry's increasingly unsustainable expectations, which include relentless touring schedules and 24/7 social media presences. Expected to constantly make money while maintaining an image of authenticity, many musicians and artists struggle to temper their personal values and artistic integrity with the need to sell products and align with their managerial teams' expectations.
According to awal.com, another reason for the mental health crisis among musicians might be the fact that many artists tend to turn to the Internet for validation, connections, and feedback—and unlike Nelson, many of them can't afford to stop. Due to social media's rising importance as a mechanism for distribution, many musicians cannot avoid being exposed to online cruelty even if they don't want to engage with it. "In music, the internet is egalitarian where everybody's opinion is equal — where everyone can tell you you're sh*t or you're great all day long. You render yourself quite vulnerable," says Dr. George Musgrave, a musician and lecturer at the University of Westminster.
Famous people are not exempt from this vulnerability, no matter how many followers they have. Many stars have confessed that they read comments about them, sometimes obsessively, and like Nelson, some of them have struggled to quit their masochistic addiction to cruelty.
For example, Selena Gomez—who has the most followed account on Instagram—has said that she struggles to filter out negative comments. "I delete the app from my phone at least once a week," she stated. "You fixate on the negative ones. They're not like, 'you're ugly.' It's like they want to cut to your soul."
Like the insults that tormented Jesy Nelson, the comments that most affected Gomez were rigorous as well as cruel, and her fame presented a flimsy barrier against them. "Imagine all the insecurities that you already feel about yourself and having someone write a paragraph pointing out every little thing, even if it's just physical," she added.
Demi Lovato has faced similar criticism. After struggling with online bullying for years, she's now begun to speak out against online trolling. "I think that some people use bullying as a way to fit in, and I've noticed it's not just the 'cool' kids doing it anymore," she said. "Sitting behind a computer gives people a sense of anonymity, but everyone needs to realize that words—even the ones they write online—have a strong power to hurt people."
One tragic common thread in most of these incidents is that, more often than not, they involve people lashing out and critiquing women's bodies. In reality, most of these women are average-sized (Nelson is a size 16, which is closer to the average size of the UK woman than any of the other members of Lil Mix).
After years of suffering from an eating disorder, Nelson is telling her story in part to shed light on the potentially deadly consequences of the utterly meaningless (and profit-driven) industry that is body-shaming. "We need to talk about it," added Nelson, "because the more we do, the more we are empowering girls to look at themselves in the mirror and go, 'I'm a normal girl, there's nothing wrong with my body, this is normal, and I should love this,' instead of looking at Instagram and comparing themselves to other girls."
No one deserves to be bullied because of their appearance, no matter what they look like, but the fact that these women are being attacked for simply looking like most other women reveals an underlying thread of misogyny that likely stems from deep-rooted insecurity.
Still, there are plenty of insecure, bored, and depressed people with social media accounts who don't lash out at famous people just because they can. So what really makes someone decide to be a troll?
What Makes a Troll: The Psychology of the Internet's Bullies
Traditional bullying involves a power dynamic wherein the strong target the weak, but online bullying usually involves anonymous nobodies attacking people who tend to be more successful than they are. This has become known as "trolling."
Psychology Today cites eight reasons why people troll: anonymity, perceived obscurity, perceived majority status, social identity salience (a.k.a mob mentality), being surrounded by friends (or being inside a bubble of people with similar opinions), desensitization to cruelty, personality traits like moral superiority, and a perceived lack of consequences. Essentially, people who have spent a lot of time online, who feel like they're anonymous, and who are surrounded by people with similar beliefs are likely to launch cruel comments into the void of the Internet.
Additional studies have found that trolls are more likely to be males who possess relatively low levels of empathy and high levels of narcissism. Furthermore, these trolls are also usually hooked on the feeling of adrenaline that follows a sh*tpost, and they're more likely to post while in a bad mood. However, though we tend to view trolls as groups of angry men living in their parents' basements, anyone can be a troll in reality. All it takes is a delayed subway, a string of brief comments, and a momentary lapse in caring about other human beings. Unfortunately, this brief, inconsequential lapse can take the form of insults that can permanently wound another person.
So, how do we prevent trolling? Confessions like Jesy Nelson's can help, as they make dents in the Internet's implicitly simulatory nature and show that though our comments are digital, they can have very real consequences. On the more extreme end, the television personality Gemma Collins has called for a boycott against social media in response to Nelson's confession about her suicide attempt.
On the other hand, trolls tend to seek out the adrenaline rush of enraged responses, so sometimes it's better not to "feed the trolls," as the saying goes. Instead of "taking down" trolls (and effectively giving them the rush of attention they're seeking), we might focus on rewarding positive behavior on the Internet, praising people who are using social media for good rather than evil, while letting trolls fade into the shadowy obscurity from which they came.
All in all, there's no clear solution as to how to stop trolling, but what is clear is that no one is immune to its traumatic effects, especially not the stars.
Though she was eventually able to quit social media, Jesy Nelson made herself vulnerable for far too long. While she was playing the part of a carefree and powerful woman, she was cripplingly suicidal—and it's hard to think of something that better embodies the gilded nature of fame, success, and superficial empowerment. There is a creeping rot at the heart of our cultural obsession with performative, flashy success, self-improvement, and relentless competition. Luckily, this obsession has been tempered by social media's burgeoning culture of confession and honesty, and many people affected by our society's unrealistic expectations have used social media to speak out against abuse.
Fortunately, Nelson was able to get help and is adding her voice to this movement. She now has a message for anyone who might be struggling, either because of social media bullying or because of any of the innumerable reasons society gives us to hate ourselves. "There must be so many women and girls that feel not good in themselves and are struggling with mental illness, and I thought if I've overcome it, I want people to know there is a light at the end of the tunnel," she told Emily Atack on the U.K.'s Lorraine Monday morning. "For me, at that point, I really honestly felt like there wasn't and if you'd have told me four years ago that I'd be sat here talking about it feeling stronger than ever I would never have believed you."
While not everyone can access the resources that Nelson could, her story is still a vital glimpse into just how deadly the Internet's toxicity can be, and it's proof that there is light beyond the glow of our cell phones.
Jesy Nelson: Odd One Out was released on BBC Three on September 12.
If you or a loved one is struggling with mental illness or thoughts of suicide, call 1-800-273-8255 or find more resources at asfp.org.